Returns & Exchanges
At POWERLOOK, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags. Whether it's a size issue or a change of heart, we are committed to ensuring your shopping experience remains seamless.
Initiate Request
Log into your account, navigate to the 'My Orders' section, and select the item you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Ensure the garment is unused, unwashed, and packed in its original packaging with all brand tags and invoices intact for the courier pickup.
Reverse Pickup
Our logistics partner will arrive at your doorstep within 24-48 hours to collect the package and provide you with a physical or digital pickup receipt.
Refund or Exchange Processing
Once the item reaches our warehouse and passes a quality inspection, your refund will be credited to your original payment method or your exchanged size will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing